1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and MyVanLink ("Company," "we," "us," or "our") concerning your access to and use of the MyVanLink platform and services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our services.

2. Platform Description

MyVanLink is a technology platform that connects customers who need transportation services with independent van drivers. We provide the marketplace infrastructure but do not provide transportation services directly.

IMPORTANT: MyVanLink is a platform only. We are not a transportation company, moving company, or delivery service. All transportation services are provided by independent drivers.

3. Eligibility

To use MyVanLink, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Not be prohibited from using the platform under applicable laws
• For drivers: possess valid driving licenses, vehicle insurance, and all required permits

4. Account Registration

• You must create an account to use certain features of the platform
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You are responsible for all activities that occur under your account
• You may not transfer or share your account with others
• We reserve the right to suspend or terminate accounts that violate these Terms

5. User Responsibilities

5.1 All Users

You agree to:

• Provide accurate, current, and complete information
• Comply with all applicable laws and regulations
• Treat other users with respect and professionalism
• Not engage in fraudulent, abusive, or illegal activities
• Not impersonate others or misrepresent your identity
• Not interfere with or disrupt the platform's operation

5.2 Customers

As a customer, you agree to:

• Provide accurate job descriptions and requirements
• Be present at pickup/delivery locations at agreed times
• Ensure items comply with legal transportation requirements
• Pay for services as agreed upon
• Not request drivers to transport prohibited items (hazardous materials, illegal substances, etc.)
• Provide honest and fair reviews based on actual experiences

5.3 Drivers

As a driver, you agree to:

• Maintain valid driving licenses, vehicle insurance, and MOT certificates
• Ensure your vehicle is roadworthy and suitable for jobs you accept
• Provide services in a professional and timely manner
• Handle customer property with care and diligence
• Maintain accurate availability schedules
• Upload truthful photos and descriptions of your vehicle and equipment
• Complete verification processes as required
• Comply with all road traffic laws and regulations

6. Prohibited Conduct

You may not:

• Use the platform for any illegal purpose or to violate any laws
• Post false, misleading, or fraudulent listings or responses
• Harass, abuse, or harm other users
• Attempt to circumvent platform fees by conducting transactions outside the platform
• Scrape, harvest, or collect data from the platform without permission
• Use automated systems or bots to access the platform
• Reverse engineer or attempt to access source code
• Upload viruses, malware, or malicious code
• Create multiple accounts to manipulate the system
• Leave fake or retaliatory reviews

7. Payments and Fees

7.1 Platform Fees

• Customers pay the agreed job price plus any applicable payment processing fees
• MyVanLink charges a 4% platform commission on each completed job
• Drivers receive 96% of the job payment after commission deduction
• Credits may be required to send responses, as per subscription tier
• All prices are displayed in British Pounds (£)

7.2 Payment Processing

• All payments are processed securely through Stripe
• Payments are held securely by the platform until job completion is confirmed by the customer
• Funds are released to drivers after customer confirmation or 7 days after job completion
• Customers are charged when they accept a response

7.3 Subscriptions

• Driver subscriptions are billed monthly
• Subscriptions auto-renew unless canceled
• Cancellations take effect at the end of the current billing period
• No refunds for partial months

7.4 Refunds

• Refunds may be issued if a job is canceled before the driver begins work
• Disputed jobs may be reviewed for potential refunds
• Credit purchases are non-refundable
• Subscription fees are non-refundable except as required by law

8. Job Postings and Responses

• Customers are responsible for the accuracy of job postings
• Drivers send responses at their own discretion
• Customers are not obligated to accept any response
• Once a response is accepted, both parties are expected to fulfill the agreement
• Credits spent on responses are non-refundable, even if responses are not accepted
• We reserve the right to remove job postings that violate our policies

9. Verification and Background Checks

We may verify driver credentials, including licenses, insurance, and vehicle documentation. However:

• Verification does not constitute an endorsement or guarantee of driver quality
• We are not responsible for the accuracy of driver-provided documentation
• Customers should conduct their own due diligence
• Verified status may be revoked if documentation expires or is found to be invalid

10. Ratings and Reviews

• Both customers and drivers may leave reviews after job completion
• Reviews must be honest, fair, and based on actual experiences
• We reserve the right to remove reviews that violate our content policies
• Reviews cannot be edited after submission but may be removed upon request if they violate policies
• Ratings impact user visibility and credibility on the platform

11. Intellectual Property

• All platform content, features, and functionality are owned by MyVanLink
• Our trademarks, logos, and service marks may not be used without permission
• You grant us a license to use content you post (photos, descriptions, reviews)
• You retain ownership of your content but grant us rights to display and use it on the platform

12. Disclaimers and Limitation of Liability

12.1 Platform "As Is"

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE UNINTERRUPTED, SECURE, OR ERROR-FREE SERVICE.

12.2 No Liability for User Conduct

VANLINK IS NOT RESPONSIBLE FOR:

• The conduct, performance, or safety of drivers or customers
• The quality, safety, or legality of transportation services provided
• Loss, damage, or theft of property during transportation
• Personal injury or death resulting from transportation services
• Disputes between users
• Accuracy of user-provided information
• Vehicle accidents, breakdowns, or delays

12.3 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VANLINK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING FROM YOUR USE OF THE PLATFORM. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR £100, WHICHEVER IS GREATER.

13. Indemnification

You agree to indemnify, defend, and hold harmless MyVanLink, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any rights of others; (d) transportation services you provide or receive; (e) any content you post on the platform.

14. Insurance Requirements

Drivers must maintain appropriate insurance coverage:

• Commercial vehicle insurance (goods in transit)
• Public liability insurance (recommended minimum £2 million)
• Proof of insurance must be provided upon request

MyVanLink does not provide insurance coverage. Any insurance claims must be made directly with the driver's insurance provider.

15. Dispute Resolution

15.1 Between Users

Disputes between customers and drivers should be resolved directly between the parties. We may provide dispute resolution assistance but are not obligated to intervene.

15.2 With MyVanLink

Any disputes with MyVanLink shall be resolved through:

• Initial good-faith negotiation
• If unresolved, binding arbitration in accordance with the laws of England and Wales
• Arbitration shall be conducted in English
• Each party bears its own legal costs unless otherwise determined by the arbitrator

16. Account Suspension and Termination

We reserve the right to suspend or terminate your account:

• For violation of these Terms
• For fraudulent or illegal activity
• For repeated poor ratings or customer complaints
• For non-payment of fees
• At our sole discretion for any reason

You may terminate your account at any time through account settings. Termination does not relieve you of obligations incurred before termination.

17. Third-Party Services

Our platform integrates with third-party services (payment processing, mapping, etc.). We are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is subject to their terms and conditions.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the platform.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any legal action or proceeding shall be brought exclusively in the courts of England and Wales, and you consent to the personal jurisdiction of such courts.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MyVanLink regarding the use of the platform and supersede all prior agreements and understandings.

22. Contact Information

For questions about these Terms, please contact: